Appointments may be booked online through our website. An appointment is not confirmed until the required deposit has been successfully received.

Customers are responsible for providing accurate contact information and ensuring their vehicle is available at the scheduled service location and time.

Arrival times are estimates and may vary due to traffic, weather, or previous appointments.

Standard detailing appointments require a flat $50 reservation deposit, charged online at the time of booking. The deposit is applied toward the total service price and is not an additional fee.

By booking, the customer authorizes Apex Elite Auto Spa to securely save the selected payment method through Stripe. The remaining approved balance may be charged electronically to that saved payment method when the detailer arrives and confirms the vehicle and selected service.

The final total may include the selected package, vehicle pricing, discounts, taxes, and customer-approved add-ons. Any additional services or charges require the customer's approval before they are added.

Payment must normally be completed before the service begins. Cash is not accepted. Failed payments must be resolved electronically through a secure Stripe payment link or hosted Stripe payment page.

Premium services may require a different deposit amount, which will be clearly displayed before checkout.

• Customers may cancel their appointment more than 24 hours before the scheduled appointment time to receive a full refund of their deposit.
• Cancellations made within 24 hours of the scheduled appointment may result in the forfeiture of the deposit.
• Customers who do not appear for their scheduled appointment without prior notice will forfeit their deposit.
• Repeated cancellations or no-shows may result in refusal of future service.

• Appointments may be rescheduled before the cancellation deadline, subject to availability.
• Appointments affected by severe weather may be rescheduled without penalty.
• Deposits will automatically transfer to the rescheduled appointment.

• Due to the nature of professional detailing services, completed services are generally non-refundable.
• If you believe an area of your vehicle was missed or the workmanship does not meet reasonable expectations, please contact Apex Elite Auto Spa within 24 hours of service completion.
• We will review your concerns and, when appropriate, schedule a complimentary touch-up to address workmanship-related issues.
• Refunds, if issued, are provided solely at the discretion of Apex Elite Auto Spa.

Because we provide mobile detailing services, appointments may need to be rescheduled due to severe weather or unsafe working conditions.

If weather prevents us from completing your appointment safely, we will contact you to arrange the next available appointment. Deposits remain applied to the rescheduled appointment.

• Customers should ensure the vehicle is accessible at the scheduled appointment time.
• If our technician cannot access the vehicle within a reasonable grace period, the appointment may be considered a late cancellation.
• Please ensure the vehicle location is accurate and accessible before our arrival.

Professional detailing improves the appearance of your vehicle but does not repair existing damage.

Apex Elite Auto Spa is not responsible for pre-existing:

• Paint scratches
• Rock chips
• Oxidation
• Permanent stains
• Torn upholstery
• Interior damage
• Mechanical issues
• Existing defects

Certain stains, pet hair, odors, water spots, paint defects, or contaminants may not be completely removable depending on their condition and severity.

Customers are responsible for removing personal belongings before their appointment. Please remove items including but not limited to:

• Cash
• Wallets
• Jewelry
• Electronics
• Medication
• Firearms
• Important documents
• Other valuables

Apex Elite Auto Spa is not responsible for personal belongings left inside the vehicle during service.

• A $50 reservation deposit is required for standard detailing appointments and is paid online during booking.
• The deposit is applied toward the service total and is not an additional fee.
• The remaining approved balance is charged electronically to the payment method securely saved through Stripe.
• Cash is not accepted.
• Additional services or charges must be approved by the customer before they are added.
• Failed payments must be resolved electronically through a secure Stripe payment link or hosted Stripe payment page.
• Refundability depends on the Cancellation and Refund Policy below.
• Stripe processes all card payments; Apex Elite Auto Spa does not store full card numbers or card security codes.

Customer satisfaction is important to us. If you are not satisfied with your service, please contact Apex Elite Auto Spa within 24 hours of service completion.

We will review your concerns and make reasonable efforts to resolve any workmanship-related issues.

Apex Elite Auto Spa provides mobile detailing services within our designated service area.

Appointments requested outside our normal service area may be subject to additional travel fees or may be declined depending on location. If your appointment falls outside our service area, we will contact you before confirming the booking.

Our technicians reserve the right to refuse or discontinue service if working conditions are unsafe. Examples include:

• Aggressive or threatening behavior
• Hazardous environments
• Unsafe weather conditions
• Situations that could endanger our employees or customers

• Customers may request additional services during the appointment.
• Additional services are subject to technician availability and will be quoted before work begins.
• No additional work will be performed without customer approval.

Apex Elite Auto Spa reserves the right to refuse or discontinue service at any time for reasons including but not limited to safety concerns, fraudulent activity, abusive behavior, inaccessible vehicles, or circumstances that prevent our technicians from completing the service safely or professionally.